At Hanabills Store, customer satisfaction is our top priority. We want you to feel confident when shopping for our trending products and seasonal collections, which is why we offer a clear and transparent Refund and Returns Policy.

✅ Eligibility for Returns

You may request a return if your order meets the following conditions:

  • The item is unused, unworn, and in its original condition.
  • The request is made within 30 days of delivery.
  • The product must include original packaging, tags, and proof of purchase (receipt or order confirmation).

⚠️ Please note: Personalized or custom-made items, final sale products, and gift cards are non-returnable.

📦 How to Initiate a Return

  1. Contact our customer support team via email at contact.hanabills@gmail.com or phone at (925) 349-4788 with your order number and reason for return.
  2. Our team will provide you with a Return Authorization (RA) and instructions on how to ship the item back.
  3. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

💲 Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–10 business days and automatically applied to your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error (damaged or incorrect product).

🔄 Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our support team. Exchanges are processed based on product availability.

🚚 Damaged or Defective Items

If you receive a damaged or defective product, notify us within 7 days of delivery. We will cover the cost of return shipping and provide a full refund or replacement at no extra charge.

📞 Contact Us

For any questions or assistance regarding returns and refunds, our support team is here to help:

  • 🏢 Headquarters: 725 Ridder Park Drive, San Jose, CA 95131, United States
  • 📱 Phone: (925) 349-4788
  • 📧 Email: contact.hanabills@gmail.com

At Hanabills Store, we are committed to providing you with a seamless and trustworthy shopping experience. Shop with confidence knowing our Refund and Returns Policy protects your purchase.